Reserving a room by phone
Front Desk: Grand Hotel, can I help you?
Tony: Yes. I urgently need a room for Tomorrow
night, and do you have any vacancies?
Front Desk: Yes, we have. What kind of room would
you like?
Tony: I´d like a suite with an ocean view, please.
Front Desk: No problem, sir.
Tony: What is the price of the suite?
Front Desk: It is US$ 328 per day.
Tony: It is a little high. I´m told that your hotel
is offering discount now.
Front Desk: Yes, but the offer ended yesterday. I´m
sorry.
Tony: Oh, I see. Then do you have anything less expensive?
Front Desk: No, sir. So far it is the least expensive
suite for Tomorrow night.
Tony: OK, I will take it. By the way, does the price
include breakfast?
Front Desk: Yes, it does. Now could I have your name,

please?
Tony: My name is Tony Lao.
Front Desk: Would you kindly spell it for me?
Tony: That is T-O-N-Y, L-A-O.
Front Desk: Thank you, I got it. And how long do you
expect to stay?
Tony: About three days.
Front Desk: OK. Our check-in time is after 1:00pm.
And see you ToMorrow.
Front Desk: Thank you. See you.