Your company is one step closer to filling your needs. You will note that the experience and skills outlined in the accompanying resume satisfy the criteria you are looking. With over fifteen years of Customer Service experience and more than five years of Call Center Management and Training experience, I am certain that my skills and abilities will be of benefit to your company.

　　I offer the following facts about my work experiences in support of my candidacy:

　　  Proficient use Microsoft Office programs

　　  Computerized Accounting and Payroll using Simply and ACCPAC

　　  Human Resources, Recruiting and Training experience

　　  Excellent Verbal and Written Communication Skills

　　  Problem Solving and Conflict Resolution Skills

　　  Excellent Team Work and Team Building skills

　　  Process and Policy Planning

　　 Management Development experience

　　 The ability to multi-task effectively

　　Through past work experience I have learned the importance of being an effective team member and the skills required to be an active leader. Cooperative and detail-oriented, my exceptional performance is evidence of a high level of personal motivation.

　　I will look forward to meeting with you to elaborate on my qualifications and discuss future opportunities.

　　Sincerely

　　Lydia E. Smith